Bachelor's degree in business administration or supply chain
Fluency in english spoken and written
A.P. Moller - Maersk is seeking a Customer Experience Team Leader in Dakar, Senegal, to drive customer satisfaction and operational excellence in a fast-paced, collaborative environment. The ideal candidate will have 3-5 years of experience in customer service or operations within logistics and a strong ability to lead teams and enhance customer experiences
Job Summary
The role involves driving the area Customer Experience strategy while executing cost-saving plans and revenue optimization opportunities.
Candidates will actively build strong relationships with customers, monitor satisfaction across segments, and act as a role model for the voice of the customer.
The position requires leading team collaboration, coaching new members, and driving transformations from transactional service to consultative value-added experiences.
Matching Summary
Match Score: 85
A.P. Moller - Maersk is seeking a Customer Experience Team Leader in Dakar, Senegal, to drive customer satisfaction and operational excellence in a fast-paced, collaborative environment. The ideal candidate will have 3-5 years of experience in customer service or operations within logistics and a strong ability to lead teams and enhance customer experiences.
Skills & Requirements
Must-have
3-5 years experience in logistics or shipping
Bachelor's degree in Business Administration or Supply Chain
Fluency in English spoken and written
Previous team lead or senior capacity experience
Strong understanding of import operations
Nice-to-have
Commercial awareness and cost consciousness
Continuous improvement mindset
Ability to work in fast-paced KPI-driven environment
Experience with digital solutions adoption
Consultative customer service approach
Key Requirements
3–5 years' experience in Customer Experience or Operations
Bachelor's degree preferably in Business Administration, Supply Chain, or Logistics
Previous experience leading teams or acting in a senior capacity
Strong stakeholder management and communication skills
Comfort working with standardized processes and digital tools