It Client Services Specialist Ii

careers.brandeis.edu

Base: $70k-$80.6k; bonus/equity: not specified; be...
Fully remote
Front-line technical representative
High-touch customer service
Endpoint and classroom technology support
The IT Client Services Specialist II serves as a front-line technical representative for the IT Client Services Team, delivering high-touch customer service through the University’s IT Service Center, scheduled consultations, and on-site visits

Job Summary

  • The IT Client Services Specialist II serves as a front-line technical representative for the IT Client Services Team, delivering high-touch customer service through the University’s IT Service Center, scheduled consultations, and on-site visits.
  • Responsible for the end-to-end management of client requests, the Specialist provides intermediate hardware and software diagnostics to resolve a diverse range of Tier 1 issues while maintaining meticulous documentation within the University’s ITSM platforms.
  • The role contributes to the broader technology lifecycle by executing endpoint provisioning projects—such as the Computer Refresh Program and Client Engagement Programs—while mentoring both student staff & developing specialists.

Matching Summary

The IT Client Services Specialist II serves as a front-line technical representative for the IT Client Services Team, delivering high-touch customer service through the University’s IT Service Center, scheduled consultations, and on-site visits.

Salary

Base: $70k-$80.6k; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Front-line technical representative
  • High-touch customer service
  • Endpoint and classroom technology support
  • End-to-end management of client requests
  • Hardware and software diagnostics
  • Technology Enabled Spaces support
  • Audio-visual and media support

Nice-to-have

  • Collaborate with university faculty, staff, students
  • Communicate technical concepts to non-technical clients
  • Protect and respect confidential information
  • Thoughtfully collaborate with diverse users

Key Requirements

  • 1-3 years of related work experience
  • Bachelor’s degree in a related field or equivalent experience
  • Ability to lift 50 pounds
  • Driver's license in good standing
  • Intermediate knowledge of technology problems and AV platforms
  • Familiarity with networking concepts
  • Demonstrated use of IT Service Management software

Work Rights

Not specified

Tailored Resume

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