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Workday is seeking a Senior Production Readiness Manager for a fully remote position in India. The role focuses on providing technical support during the deployment of Workday products to ensure optimal performance for customers, requiring strong project management and customer relations skills.
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Job Summary
The Senior Production Readiness Manager ensures successful performance testing and transition to production for large deployments while acting as the voice of the customer.
This proactive team guides strategic customers through pre-deployment performance testing and business-critical activities to maximize product performance.
Candidates must possess a solid grasp of underlying technologies and demonstrate the ability to use indirect influence to drive issue resolution with senior leadership.
Matching Summary
Match Score: 75
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Workday is seeking a Senior Production Readiness Manager for a fully remote position in India. The role focuses on providing technical support during the deployment of Workday products to ensure optimal performance for customers, requiring strong project management and customer relations skills.
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Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
7+ years technical support experience
5+ years ERP system performance experience
BS or MS in Technical Degree
Strong grasp of underlying technologies
Ability to explain technical architecture
Nice-to-have
Crisis management experience
Experience with HR or Payroll applications
Passion for strong customer relations
Ability to thrive with ambiguity
Self-driven learning capability
Key Requirements
7+ years providing technical support for complex software
5+ years in customer support or consulting with ERP focus