Strategic Design & Customer Engagement Lead

Philips UK

Cambridge, MA, US
Base: $139,000 to $223,000.00; bonus/equity: annua...
Fully remote
Human-centered design
Customer-centric frameworks
Executive-level workshops
Combine strategy, systems thinking, and human-centered design to create scalable best practices, optimized workflows, and customer-centric frameworks and tools

Job Summary

  • Combine strategy, systems thinking, and human-centered design to create scalable best practices, optimized workflows, and customer-centric frameworks and tools.
  • Design and lead high-impact customer engagements that advance sales and customer success goals, driving consistency and quality across strategic accounts.
  • Partner across sales, marketing, delivery, and customer success to align engagements with broader account and partnership strategy, ensuring continuity and follow-through.

Matching Summary

Combine strategy, systems thinking, and human-centered design to create scalable best practices, optimized workflows, and customer-centric frameworks and tools.

Salary

Base: $139,000 to $223,000.00; Bonus/Equity: annual incentive bonus, sales commission or long-term incentives may be offered; Benefits: comprehensive Philips Total Rewards benefits program

Skills & Requirements

Must-have

  • human-centered design
  • customer-centric frameworks
  • executive-level workshops
  • synthesizing insights into narratives
  • enterprise customer engagement

Nice-to-have

  • systems thinking
  • complex B2B environments
  • strengthen long-term customer relationships

Key Requirements

  • 6+ years experience in customer engagement, strategy consulting, facilitation, or design-thinking-led roles
  • 5+ years experience leading executive-level workshops
  • Bachelor's / Master's Degree in (UX) Design, Interaction Design, Visual Design, Computer Science Engineering or equivalent

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter