Contact Center Team Lead | Contract

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD

Singapore, Singapore
Minimum 2 years team leader experience in contact center
Diploma qualification in any discipline
Proficient in microsoft office suite
The Team Leader is responsible for supervising a team of Customer Service Officers within the contact center

Job Summary

  • The Team Leader is responsible for supervising a team of Customer Service Officers within the contact center.
  • Key duties include managing daily operations, ensuring service levels are met, and providing coaching and feedback to the team.
  • The role requires handling administrative responsibilities and ad hoc tasks assigned by the Contact Center Manager.

Matching Summary

Match Score: 75

The Team Leader is responsible for supervising a team of Customer Service Officers within the contact center.

Skills & Requirements

Must-have

  • Minimum 2 years Team Leader experience in contact center
  • Diploma qualification in any discipline
  • Proficient in Microsoft Office suite
  • Excellent leadership and communication skills
  • Open to work on weekends or public holidays

Nice-to-have

  • Ability to identify process improvement trends
  • Experience with administrative task management
  • Strong capability in resolving customer complaints

Key Requirements

  • Minimum 2 years' experience as a Team Leader
  • Diploma qualification required
  • Availability for weekend and public holiday shifts

Work Rights

Not specified

Tailored Resume

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