Associate Manager, Technical Support Engineering

Motive

Remote, US
Remote
2-3 years leadership experience
Technical field engineering background
Customer escalation management
Motive is seeking an Associate Manager for Technical Support Engineering to lead a team of field engineers and drive strategic projects. The ideal candidate should have strong leadership skills, excellent communication, and experience in technical support, with a focus on customer advocacy and process improvement

Job Summary

  • Motive empowers physical operations teams by providing a single system to manage safety, operations, and finance with industry-leading AI.
  • The role involves leading a growing team of highly technical field engineers while defining strategic projects and optimizing team productivity.
  • Candidates must serve as the top-line escalation point for high-priority cases and collaborate closely with product and development teams to resolve core issues.

Matching Summary

Match Score: 85

Motive is seeking an Associate Manager for Technical Support Engineering to lead a team of field engineers and drive strategic projects. The ideal candidate should have strong leadership skills, excellent communication, and experience in technical support, with a focus on customer advocacy and process improvement.

Skills & Requirements

Must-have

  • 2-3 years leadership experience
  • Technical field engineering background
  • Customer escalation management
  • Support ticketing system expertise
  • Data-driven communication skills

Nice-to-have

  • SFDC Reporting and Tableau proficiency
  • Strong presentation and coaching abilities
  • Passion for solving complex technical problems
  • Experience with AI and automation tools
  • Adaptability to fast-paced scaling environments

Key Requirements

  • Minimum 2-3 years in a leadership role
  • Authorization under U.S. Export Administration Regulations
  • Flexibility to handle after-hours critical cases

Work Rights

Must be authorized to receive commodities under U.S. Export Administration Regulations

Tailored Resume

Cover Letter