Senior Customer Service Representative

Momentive Performance Materials Inc

Milano, Italy
On-site (5 days a week)
Order-to-cash process expertise
Sap sd module mastery
Proactive customer communication
Momentive Performance Materials Inc is seeking a Senior Customer Service Representative in Milano, Italy, who will be responsible for providing exceptional customer service and managing the Order-to-Cash process. The role requires on-site presence and collaboration with various departments to ensure customer satisfaction and support sales efforts

Job Summary

  • Provide best-in-class customer service for external customers and business partners by leveraging in-depth business and product knowledge.
  • Function as an extension of the business, playing a key role as a profitability driver by offering proactive support to sales and customers.
  • Process Order-to-Cash activities from Contract Management to Order Management through order confirmation, ad-hoc invoicing till delivery at customer site.

Matching Summary

Match Score: 85

Momentive Performance Materials Inc is seeking a Senior Customer Service Representative in Milano, Italy, who will be responsible for providing exceptional customer service and managing the Order-to-Cash process. The role requires on-site presence and collaboration with various departments to ensure customer satisfaction and support sales efforts.

Skills & Requirements

Must-have

  • Order-to-Cash process expertise
  • SAP SD module mastery
  • Proactive customer communication
  • International customer relations

Nice-to-have

  • Chemical industry experience
  • Sustainable relationship building

Key Requirements

  • 3+ years of customer service experience
  • Bachelor's degree/Diploma
  • Fluent English + Second EUR language
  • On-site presence required 5 days/week

Work Rights

Not specified

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