This role will see you take responsibility for delivering a seamless and compliant end‑to‑end scams complaints and resolution journey for RBS
Job Summary
This role will see you take responsibility for delivering a seamless and compliant end‑to‑end scams complaints and resolution journey for RBS.
You will work across channels and systems to ensure customers experience fair, clear and timely outcomes, while balancing risk, compliance and operational sustainability.
As a Senior Product Owner Scams, you will be accountable for delivery across the scams complaints and resolution journey, working closely with Product Managers, Risk, Operations, Compliance, Legal and Fraud (GFMS) and Customer Service teams across the Group.
Matching Summary
This role will see you take responsibility for delivering a seamless and compliant end‑to‑end scams complaints and resolution journey for RBS.