Customer Service Intermediate Analyst

Publix Serving (Civica)

Tampa, Florida, United States
Base: $58,656.00 - $78,180.00; bonus/equity: discr...
Not specified (assumed to be on-site based on location).
2-5 years of customer experience
Investigative and analytical skills
Project management and organizational skills
Citi is seeking a Customer Service Intermediate Analyst in Tampa, Florida, responsible for managing high-profile client portfolios and ensuring timely resolutions to customer queries. The role emphasizes strong communication, analytical skills, and the ability to advocate for process improvements while maintaining compliance with regulations

Job Summary

  • The role is responsible for managing a portfolio of high-profile clients and resolving their queries in a timely and professional manner.
  • Employees will provide coaching to the team, serve as a point of contact for escalations, and advocate for process improvements.
  • Citi offers competitive benefits including medical, dental, vision coverage, 401(k), life insurance, and paid time off packages.

Matching Summary

Match Score: 85

Citi is seeking a Customer Service Intermediate Analyst in Tampa, Florida, responsible for managing high-profile client portfolios and ensuring timely resolutions to customer queries. The role emphasizes strong communication, analytical skills, and the ability to advocate for process improvements while maintaining compliance with regulations.

Salary

Base: $58,656.00 - $78,180.00; Bonus/Equity: Discretionary and formulaic incentive and retention awards available; Benefits: Medical, dental, vision, 401(k), life, accident, disability insurance, wellness programs, and paid time off

Skills & Requirements

Must-have

  • 2-5 years of customer experience
  • Investigative and analytical skills
  • Project management and organizational skills

Nice-to-have

  • Business or financial environment experience
  • Ability to influence stakeholders
  • Focus on building client relationships

Key Requirements

  • Bachelor's degree or equivalent experience
  • 2-5 years of relevant customer experience
  • Proven self-reliance and accountability

Work Rights

Not specified

Tailored Resume

Cover Letter