Manager - Business Channels (customer Service & Operations)

Hong Leong Bank

Petaling Jaya, Selangor, Malaysia
Service performance management
Fraud detection and prevention
Branch banking operations experience
The successful candidate will champion service performance within the branch, focusing on queue management and customer experience

Job Summary

  • The successful candidate will champion service performance within the branch, focusing on queue management and customer experience.
  • This role involves approving and auditing financial transactions to prevent fraud and errors.
  • Candidates will have the opportunity to train and coach staff while representing Hong Leong Bank in community relationship building.

Matching Summary

The successful candidate will champion service performance within the branch, focusing on queue management and customer experience.

Skills & Requirements

Must-have

  • Service performance management
  • Fraud detection and prevention
  • Branch banking operations experience

Nice-to-have

  • Strong cross-selling experience
  • Good interpersonal skills
  • Process improvement initiatives

Key Requirements

  • Minimum Diploma/Degree Holder
  • PCE (general) and PCE (life) certifications
  • Related working experience in branch banking

Work Rights

Not specified

Tailored Resume

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