Principal, Customer Success Manager

Workday

Fully remote
Customer relationship coordination
Product roadmap communication
Customer success plan development
Workday is seeking a Principal Customer Success Manager to join their fully remote team, focusing on driving customer engagement and success in a rapidly growing market. The ideal candidate will have extensive experience in customer-facing roles, particularly in consulting or account management, and will play a critical role in establishing the company's presence in India

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
  • As our first Customer Success Manager in India, you will be instrumental in establishing our foundation in this vital, rapidly growing market.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a Principal Customer Success Manager to join their fully remote team, focusing on driving customer engagement and success in a rapidly growing market. The ideal candidate will have extensive experience in customer-facing roles, particularly in consulting or account management, and will play a critical role in establishing the company's presence in India.

Skills & Requirements

Must-have

  • Customer relationship coordination
  • Product roadmap communication
  • Customer success plan development
  • Issue prioritization and resolution
  • Facilitate solution adoption
  • Prospect reference generation

Nice-to-have

  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Empathy and shared enthusiasm
  • Bold ideas and genuine care

Key Requirements

  • 10+ years customer facing services role
  • 3+ years project management experience
  • Functional domain expertise in Financials preferred
  • Experience with State & Local Government customers
  • Customer management in complex software/SaaS
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter