Patient Access Schedule Agent – Partially Remote M-f 8a-430p

UMass Memorial Health

Worcester, Massachusetts, USA
Base: $20.94 - $29.27; bonus/equity: signing bonus...
Onsite
Handle incoming phone calls
Schedule patient appointments
Secure patient demographics
Handles incoming phone calls from patients, families and referring providers to schedule patient appointments across multiple providers, clinics, departments, and campuses

Job Summary

  • Handles incoming phone calls from patients, families and referring providers to schedule patient appointments across multiple providers, clinics, departments, and campuses.
  • As part of the appointment scheduling process, secure the information needed to facilitate the financial aspects of medical care such as patient demographics, insurance information, and account guarantor.
  • At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities, working together in a relentless pursuit of healing for patients, community, and each other.

Matching Summary

Handles incoming phone calls from patients, families and referring providers to schedule patient appointments across multiple providers, clinics, departments, and campuses.

Salary

Base: $20.94 - $29.27; Bonus/Equity: Signing bonus available; Benefits: Not specified

Skills & Requirements

Must-have

  • Handle incoming phone calls
  • Schedule patient appointments
  • Secure patient demographics
  • Process insurance updates
  • Collect patient liabilities

Nice-to-have

  • Strong intrapersonal skills
  • Team player
  • Respectful communication
  • Bilingual skills

Key Requirements

  • High school diploma required
  • Associate's degree preferred
  • English speaking, reading and writing skills required
  • Previous scheduling experience preferred
  • Previous phone customer service experience preferred
  • Previous healthcare organization experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter