Product Support Manager - Oil And Gas

Caterpillar UK

Houston, TX, USA
$159,120.00 - $238,680.00 py
Onsite
In-depth technical support
Problem solving and quality implementation
Service level standards
The Product Support Manager provides in-depth technical support and leads problem solving and quality implementation efforts for all supported products and services

Job Summary

  • The Product Support Manager provides in-depth technical support and leads problem solving and quality implementation efforts for all supported products and services.
  • This role involves determining service level standards, answering technical questions for complex issues, prioritizing product improvements, and implementing service strategies to enhance repairability and maintenance.
  • The company offers a comprehensive benefits package including medical, dental, vision, paid time off, 401(k) savings plans, and career development opportunities.

Matching Summary

The Product Support Manager provides in-depth technical support and leads problem solving and quality implementation efforts for all supported products and services.

Salary

$159,120.00 - $238,680.00

Skills & Requirements

Must-have

  • In-depth technical support
  • Problem solving and quality implementation
  • Service level standards
  • Answering technical questions
  • Product improvements
  • Service strategies

Nice-to-have

  • Customer focus
  • Service excellence
  • Effective communications
  • Relationship management

Key Requirements

  • Experience in the oil and gas industry
  • Experience with direct sales

Work Rights

Not specified

Tailored Resume

Cover Letter