Technical Ii

Concentrix

Durban, South Africa
**
6.5+ years desktop/laptop support experience
Windows-based pc/lan environment expertise
Active directory and network management
** Concentrix is seeking a Technical II professional in Durban, South Africa, to provide end-user support in a dynamic environment. The role involves troubleshooting and maintaining IT infrastructure, ensuring compliance with security guidelines, and managing a small team. **

Job Summary

  • The role involves delivering technology infrastructure, security solutions, and end-user support within a global technology leader.
  • Candidates will manage on-premises networks, ensure data backup compliance, and lead a team of 5-10 professionals in a 24/7 environment.
  • Concentrix offers a culture recognized as a 'World's Best Workplace' with opportunities for career growth and diverse talent.

Matching Summary

Match Score: 75

** Concentrix is seeking a Technical II professional in Durban, South Africa, to provide end-user support in a dynamic environment. The role involves troubleshooting and maintaining IT infrastructure, ensuring compliance with security guidelines, and managing a small team. **

Skills & Requirements

Must-have

  • 6.5+ years desktop/laptop support experience
  • Windows-based PC/LAN environment expertise
  • Active Directory and network management
  • Incident and problem management skills
  • ISO 27001 and PCI compliance knowledge
  • Rotational night shift availability
  • Team leadership for 5-10 people

Nice-to-have

  • Excellent communication and problem-solving
  • Experience with Remedy ticketing system
  • ITIL V3 framework understanding
  • Willingness to learn and adapt
  • Diverse background appreciation

Key Requirements

  • Bachelor's degree in IT or related field
  • 6.5+ years of relevant technical experience
  • ITIL V3, MCSE, or CCNA certifications preferred
  • Work authorization status not specified

Work Rights

Not specified

Tailored Resume

Cover Letter