Customer Service Flow Application Director

Finastra

Atlanta, GA, US
Hybrid
Managing customer-facing ai applications
Customer support process expertise
Chatbot platform experience
Finastra is seeking a Customer Service Flow Application Director to lead AI-driven customer support initiatives for its financial services software. The role involves managing customer-facing AI applications, collaborating with various teams, and ensuring high customer satisfaction and product reliability

Job Summary

  • The Customer Service Flow Application Director will drive AI-driven customer support for Finastra’s core product suite, delivering intelligent and conversational support experiences.
  • Finastra offers a range of global benefits including unlimited vacation, hybrid work arrangements, well-being programs, and career development opportunities.
  • The role requires partnering with customers to understand requirements, optimizing solutions with internal teams, and ensuring scalable, reliable customer service applications.

Matching Summary

Match Score: 85

Finastra is seeking a Customer Service Flow Application Director to lead AI-driven customer support initiatives for its financial services software. The role involves managing customer-facing AI applications, collaborating with various teams, and ensuring high customer satisfaction and product reliability.

Skills & Requirements

Must-have

  • Managing customer-facing AI applications
  • Customer support process expertise
  • Chatbot platform experience
  • Stakeholder engagement skills
  • Leadership in multi-disciplinary teams

Nice-to-have

  • Change management skills
  • Collaboration with sales and product teams
  • Monitoring industry trends
  • Establishing customer satisfaction metrics

Key Requirements

  • Proven experience managing AI customer support applications
  • Strong understanding of customer support technologies
  • Experience with chatbot platforms and automation tools
  • Leadership experience in multi-disciplinary teams
  • Applicants must reside in or near Atlanta, excluding New York City and California

Work Rights

Must reside in or near Atlanta; excludes New York City and California residents

Tailored Resume

Cover Letter