Service Desk Analyst

DXC Technology UK

Fully remote
Strong written and verbal communication skills
Prior customer-facing experience remote or in-person
Basic it knowledge and familiarity with computer technology
DXC Technology is seeking Service Desk Analysts to join their team for responding to incoming support requests via phone, email, or ticketing system

Job Summary

  • DXC Technology is seeking Service Desk Analysts to join their team for responding to incoming support requests via phone, email, or ticketing system.
  • The role involves diagnosing and resolving basic hardware, software, and network issues while assisting with password resets and user setup.
  • Candidates must have unrestricted work rights in Australia and demonstrate strong problem-solving abilities with accuracy in data entry.

Matching Summary

DXC Technology is seeking Service Desk Analysts to join their team for responding to incoming support requests via phone, email, or ticketing system.

Skills & Requirements

Must-have

  • Strong written and verbal communication skills
  • Prior customer-facing experience remote or in-person
  • Basic IT knowledge and familiarity with computer technology
  • Proficiency with Microsoft Office and ticketing systems
  • Fluency in English written and spoken

Nice-to-have

  • Experience in phone-based remote support environments
  • Knowledge of call routing and ticketing systems
  • Entry-level IT certification like CompTIA A+
  • Customer service mindset with patience and professionalism

Key Requirements

  • High school education or equivalent
  • 6–12 months of IT or customer service experience
  • Unrestricted work rights in Australia

Work Rights

Must have unrestricted work rights in Australia

Tailored Resume

Cover Letter