Customer Service Representative

Wilbert Funeral Services, Inc.

Meridian, United States
On-site
Manage client relationships
Track monument production and delivery
Process quote requests within 24 hrs
Wilbert Funeral Services, Inc. is seeking a Customer Service Representative to manage relationships with Funeral Directors, Cemeteries, and Technicians, ensuring effective communication and support within a specific territory. The role requires proficiency in customer service, organization, and Microsoft Office tools, while offering a collaborative culture that values personal and professional growth

Job Summary

  • As a Customer Service Representative, you will manage the territory of Funeral Directors, Cemeteries, and Technicians.
  • Track and follow the Monuments, on site Monument work, and vaults that are installed in your assigned territory.
  • We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Matching Summary

Match Score: 85

Wilbert Funeral Services, Inc. is seeking a Customer Service Representative to manage relationships with Funeral Directors, Cemeteries, and Technicians, ensuring effective communication and support within a specific territory. The role requires proficiency in customer service, organization, and Microsoft Office tools, while offering a collaborative culture that values personal and professional growth.

Skills & Requirements

Must-have

  • Manage client relationships
  • Track monument production and delivery
  • Process quote requests within 24 hrs
  • Handle high volume of calls and emails
  • Maintain database accuracy (CRM)

Nice-to-have

  • Proactively identify and resolve issues
  • Assist sales with data entry
  • Uphold company standards and values

Key Requirements

  • Proficient in Microsoft Office (Excel, Word, Outlook)
  • Strong attention to detail
  • Excellent verbal and written communication skills
  • Ability to multitask in a fast-paced environment
  • Strong time management and organizational skills
  • General computer literacy and comfort learning new systems
  • Problem-solving mindset
  • Customer-focused attitude with relationship-building skills

Work Rights

Not specified

Tailored Resume

Cover Letter