Wise is seeking a Customer Support Area Lead to oversee their Business support team in Tallinn and potentially other locations. This role involves managing a team, ensuring customer service excellence, and fostering a data-driven culture to meet operational goals
Job Summary
Your mission is to lead our Business support team in Tallinn, Budapest & where other HC is potentially located (e.g. HYD, Manilla etc).
As the Area Lead of CS Business Operations, you will manage a team of Senior Leads, while cooperating with our outsourcing teams, as well as the various CS support functions like Training, WFM, QA, and more.
We believe teams are strongest when they are diverse, equitable and inclusive.
Matching Summary
Match Score: 85
Wise is seeking a Customer Support Area Lead to oversee their Business support team in Tallinn and potentially other locations. This role involves managing a team, ensuring customer service excellence, and fostering a data-driven culture to meet operational goals.
Skills & Requirements
Must-have
Manage Senior Leads
Oversee outsourcing teams
Achieve KPIs within target
Customer service quality
People management
Budget responsibility
Nice-to-have
Data-driven approach
Detail-oriented
Self-starter
Exceptional communicator
Calm under pressure
Key Requirements
Proven track record as People Lead in Customer Service or Operations