Onshore Support & Research Team Lead- Homeowner Advocacy- Mortgage Servicing

Carolina One Mortgage LLC

Coppell, TX, United States
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Homeowner advocacy specialist
Complaint handling expertise
Cross-team coordination
** Carolina One Mortgage LLC is seeking an experienced Team Lead for their Onshore Support & Research team, specifically focusing on Homeowner Advocacy within mortgage servicing. The role involves coaching team members, handling complex homeowner complaints, and ensuring smooth coordination between onshore and offshore teams. **

Job Summary

  • Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
  • This role blends advanced complaint-handling expertise with cross-team coordination, research support, and process guidance.
  • Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

Matching Summary

Match Score: 75

** Carolina One Mortgage LLC is seeking an experienced Team Lead for their Onshore Support & Research team, specifically focusing on Homeowner Advocacy within mortgage servicing. The role involves coaching team members, handling complex homeowner complaints, and ensuring smooth coordination between onshore and offshore teams. **

Skills & Requirements

Must-have

  • Homeowner advocacy specialist
  • Complaint handling expertise
  • Cross-team coordination
  • Research support
  • Process guidance
  • Effective communication across cultures

Nice-to-have

  • Solutions-oriented mindset
  • Proactive approach
  • Teamwork and divisional cooperation

Key Requirements

  • 6+ years mortgage servicing experience
  • Experience in Regulatory Affairs, Quality Assurance, or complaint handling
  • Experience working with or supporting offshore/global teams
  • High school diploma or equivalent

Work Rights

Not specified

Tailored Resume

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