It Customer Service Associate-messaging

Accenture

Chat and non-voice support experience
Excellent written and spoken english skills
Crm solution and ms excel proficiency
You will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations, and provide best resolutions within SLAs

Job Summary

  • You will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations, and provide best resolutions within SLAs.
  • The role requires strong analytical skills to understand customer needs and utilize CRM solutions and MS Excel for troubleshooting incidents.
  • Candidates must be willing to work rotational US shifts in a 24/7 environment while maintaining high typing accuracy and speed.

Matching Summary

You will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations, and provide best resolutions within SLAs.

Skills & Requirements

Must-have

  • Chat and non-voice support experience
  • Excellent written and spoken English skills
  • CRM solution and MS Excel proficiency
  • Typing speed of 25 WPM with 85% accuracy
  • Ability to work US shifts in 24/7 environment

Nice-to-have

  • Sales or retention experience preferred
  • Tech support background advantageous
  • Strong empathy and conversational skills
  • US customer service domain knowledge
  • Confidence in probing for responses

Key Requirements

  • Any Graduation degree required
  • 1 to 3 years of experience
  • Functional knowledge of CRM and MS Excel

Work Rights

Not specified

Tailored Resume

Cover Letter