Manager, Technical Support Engineering – Workday Platform
Workday
Not specified; not specified; not specified
Fully remote
Workday prism analytics expertise
People analytics domain knowledge
Sql and python scripting proficiency
This role leads a high-performing global team of analytics support engineers to deliver world-class support for Workday customers
Job Summary
This role leads a high-performing global team of analytics support engineers to deliver world-class support for Workday customers.
The position requires deep technical expertise in debugging complex system issues, optimizing query performance, and managing distributed analytics workloads.
Workday offers a flexible work approach requiring at least 50% time in-office or with customers while fostering an inclusive culture rooted in integrity and empathy.
Matching Summary
This role leads a high-performing global team of analytics support engineers to deliver world-class support for Workday customers.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Workday Prism Analytics expertise
People Analytics domain knowledge
SQL and Python scripting proficiency
Distributed systems troubleshooting
24x7 on-call rotation management
Log analysis and root cause investigation
Nice-to-have
Inclusive collaborative culture leadership
Strategic roadmap influence capability
Post-mortem and resilience building
Sun-drenched optimism and curiosity
Scalable process development skills
Key Requirements
Bachelor's degree in Computer Science or related field
6+ years experience in technical support or analytics
2+ years leading technical teams
Strong background in reporting tools and performance methodologies