People Service Specialist

Haleon

**
Servicenow cases, live chat, and calls
Tier 1 hr case resolution
Ms office (excel, word, powerpoint, teams)
** Haleon is seeking a People Service Specialist to serve as the first point of contact for employee inquiries and resolve Tier 1 HR cases. The ideal candidate should have a background in customer service or HR, fluency in English and Portuguese, and strong communication skills. The role emphasizes a commitment to service excellence within a diverse and inclusive culture. **

Job Summary

  • Serve as the initial contact for employee queries via ServiceNow cases, live chat, and calls, providing end-to-end support and resolution for Tier 1 cases.
  • Maintain professional communication with employees and stakeholders, staying current on HR policies, procedures, and regulatory requirements.
  • Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day.

Matching Summary

Match Score: 75

** Haleon is seeking a People Service Specialist to serve as the first point of contact for employee inquiries and resolve Tier 1 HR cases. The ideal candidate should have a background in customer service or HR, fluency in English and Portuguese, and strong communication skills. The role emphasizes a commitment to service excellence within a diverse and inclusive culture. **

Skills & Requirements

Must-have

  • ServiceNow cases, live chat, and calls
  • Tier 1 HR case resolution
  • MS Office (Excel, Word, PowerPoint, Teams)
  • English B2 and Portuguese B2

Nice-to-have

  • Agile, performance-focused culture
  • Deep human understanding and trusted science
  • Continuous improvement initiatives

Key Requirements

  • High School Diploma required
  • University degree finished or equivalent experience
  • 0-1 years of experience in customer service or HR
  • Familiarity with HR policies, procedures, and compliance standards

Work Rights

Not specified

Tailored Resume

Cover Letter