Learning Support Specialist

UMGC Global Campus

Adelphi, MD, US
Base: $63,500.00 - $68,500.00; bonus/equity: not s...
Hybrid
2+ years digital learning experience
Lms administration or content development
Customer-facing service role experience
The University of Maryland Global Campus (UMGC) is seeking a Learning Support Specialist to enhance learning experiences in a hybrid environment. The role requires strong communication and problem-solving skills along with experience in digital learning and customer service

Job Summary

  • The Learning Support Specialist plays a vital role in maintaining high-quality learning experiences in a technically rich environment.
  • This position requires commitment to being on call for critical issues during assigned weekends and holidays with core working hours varying between 9:00 AM and 7:00 PM ET.
  • The company offers a comprehensive benefits package including 22 days of paid vacation, 15 days of sick leave, and immediate tuition remission eligibility.

Matching Summary

Match Score: 85

The University of Maryland Global Campus (UMGC) is seeking a Learning Support Specialist to enhance learning experiences in a hybrid environment. The role requires strong communication and problem-solving skills along with experience in digital learning and customer service.

Salary

Base: $63,500.00 - $68,500.00; Bonus/Equity: Not specified; Benefits: Generous time off, health coverage, retirement plans, tuition remission

Skills & Requirements

Must-have

  • 2+ years digital learning experience
  • LMS administration or content development
  • Customer-facing service role experience
  • Microsoft Office proficiency
  • Technical writing skills

Nice-to-have

  • Passion for new technologies and education
  • WCAG 2.1 AA accessibility standards knowledge
  • HTML, HTML5, and CSS basic knowledge
  • Sound project management methodology
  • D2L Brightspace administration experience

Key Requirements

  • Bachelor's degree preferred
  • 2+ years developing digital learning content
  • Experience with LMS in elevated role
  • Professional customer service background

Work Rights

Not specified

Tailored Resume

Cover Letter