Cdd - Chargé De Support Applicatif Niveau 1 - S2p Process – Région Europe - H/f/x

Chanel

Paris, France
On-site
First point of contact for s2p requests
Manage and triage level 1 requests
Collaborate with l2/l3 support teams
You are the first point of contact for users and contribute to the fluidity of S2P processes

Job Summary

  • You are the first point of contact for users and contribute to the fluidity of S2P processes.
  • Manage requests received by email, ticketing tools, or other channels and ensure follow-up until resolution.
  • Provide regular communication with local and regional teams and participate in team meetings and operational exchanges.

Matching Summary

You are the first point of contact for users and contribute to the fluidity of S2P processes.

Skills & Requirements

Must-have

  • First point of contact for S2P requests
  • Manage and triage Level 1 requests
  • Collaborate with L2/L3 support teams
  • Fluent French and English

Nice-to-have

  • Service oriented and organized
  • Ability to explain operational topics simply
  • Team spirit, autonomy, and proactivity

Key Requirements

  • 2-4 years experience in Source-to-Pay
  • Good understanding of purchasing processes
  • Experience with Coupa/SAP/AX/D365 is a plus
  • Comfortable with ticketing tools and international environments

Work Rights

Not specified

Tailored Resume

Cover Letter