Senior Manager: Technical & Warranty

afa'afea

Johannesburg, ZA
On-site
Advanced technical and diagnostic support
Warranty expenditure ownership
Vehicle breakdown trend analysis
The purpose of this role is to provide expert technical support to the dealer network, enabling effective resolution of product issues, reducing warranty costs, and driving continuous improvement in product quality and customer satisfaction

Job Summary

  • The purpose of this role is to provide expert technical support to the dealer network, enabling effective resolution of product issues, reducing warranty costs, and driving continuous improvement in product quality and customer satisfaction.
  • Develop, track, and present key performance indicators (KPIs) that measure dealer network performance in warranty handling, technical quality, breakdown frequency, and campaign execution—enabling data-driven decision‑making and continuous improvement.
  • We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions.

Matching Summary

The purpose of this role is to provide expert technical support to the dealer network, enabling effective resolution of product issues, reducing warranty costs, and driving continuous improvement in product quality and customer satisfaction.

Skills & Requirements

Must-have

  • advanced technical and diagnostic support
  • warranty expenditure ownership
  • vehicle breakdown trend analysis
  • technical campaign management
  • component failure analysis

Nice-to-have

  • shaping sustainable transport solutions
  • next-gen technologies
  • sharpest collaborative teams
  • dream big
  • culture of care, inclusiveness, and empowerment

Key Requirements

  • Grade 12, NTC3 Diesel trade
  • 5 years as a qualified Diesel Technician
  • 3 years in a Supervisory position
  • heavy commercial transport Industry experience

Work Rights

Not specified

Tailored Resume

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