Customer Experience Advisor | S1 | Retail Banking | High Wycombe Branch

Santander

High Wycombe, United Kingdom
Base: £25,950; benefits: £500 annual cash allowanc...
Onsite (35 hours per week, monday to saturday)
Outstanding customer service
Assist with day-to-day transactions
Answer customer calls
Santander is seeking a Customer Experience Advisor for their High Wycombe branch, focusing on delivering outstanding customer service through various channels. The role involves assisting with transactions, building customer relationships, and adapting to a dynamic work environment

Job Summary

  • Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
  • As a Customer Experience Advisor, you will be a listener and problem solver, assisting customers with transactions, technology, and protecting them against fraud and scams.
  • Santander offers competitive rewards including a starting salary of £25,950, 25 days' holiday, pension contributions, and a range of wellbeing and development opportunities.

Matching Summary

Match Score: 85

Santander is seeking a Customer Experience Advisor for their High Wycombe branch, focusing on delivering outstanding customer service through various channels. The role involves assisting with transactions, building customer relationships, and adapting to a dynamic work environment.

Salary

Base: £25,950; Benefits: £500 annual cash allowance, 25 days' holiday plus bank holidays, pension, voluntary healthcare, death-in-service benefit, income protection insurance, share plans, staff product discounts, wellbeing support, enhanced family leave

Skills & Requirements

Must-have

  • outstanding customer service
  • assist with day-to-day transactions
  • answer customer calls
  • build customer relationships
  • identify ways to improve customer experience

Nice-to-have

  • go above-and-beyond for customers
  • flexible can-do approach
  • openness to broad range of activities
  • adapt to business needs

Key Requirements

  • Proven ability to deliver outstanding customer service
  • Ability to communicate effectively with customers
  • Right to work in the UK

Work Rights

Right to work in the UK

Sponsorship: available

Tailored Resume

Cover Letter