Base: $22.61 - $37.67 hourly; bonus/equity: not sp...
Hybrid (4 days in-office, 1 day remote)
Oversee case distribution
Research customer correspondence
Resolve m&t/bayview customer issues
M&T Bank is seeking a Customer Asset Management Escalations Analyst I for a hybrid position in Getzville, NY, requiring in-office attendance four days a week. The role involves coordinating the distribution of customer complaint cases, conducting audits, and enhancing processes to improve customer service
Job Summary
Responsible for overseeing the distribution of cases through the team on a rotating basis and assisting with administrative functions for the team.
Effectively investigate and resolve customer correspondences received directly or through a regulatory agency for M&T and Bayview accounts with accurate information.
Identify risk-related issues needing escalation to management and design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.
Matching Summary
Match Score: 75
M&T Bank is seeking a Customer Asset Management Escalations Analyst I for a hybrid position in Getzville, NY, requiring in-office attendance four days a week. The role involves coordinating the distribution of customer complaint cases, conducting audits, and enhancing processes to improve customer service.
Salary
Base: $22.61 - $37.67 Hourly; Bonus/Equity: Not specified; Benefits: Not specified