Provide exceptional compassionate customer service
Handle client concerns with empathy
At AmeriVet, we believe that thriving teams build thriving communities, and your work helps deliver essential high-quality care for pets and families
Job Summary
At AmeriVet, we believe that thriving teams build thriving communities, and your work helps deliver essential high-quality care for pets and families.
The Lead Customer Service Representative will supervise, mentor, and support CSR team members, train new hires, and assist in staff scheduling.
Benefits for full-time employees include tailored development programs, mentorship, career pathing, competitive pay, performance bonuses, 401(k) matching, student loan assistance, health insurance, and generous paid time off.
Matching Summary
At AmeriVet, we believe that thriving teams build thriving communities, and your work helps deliver essential high-quality care for pets and families.
Salary
$19.00-$27.00/hr; Not specified; Not specified
Skills & Requirements
Must-have
Supervise and mentor CSR team members
Provide exceptional compassionate customer service
Handle client concerns with empathy
Oversee appointment scheduling and clinic flow
Accurate record keeping and billing
Serve as communication link
Nice-to-have
Positive and respectful manner
Supportive team-focused environment
Culture of collaboration and accountability
Compassionate client-focused service
Thrive in fast-paced environment
Key Requirements
2+ years customer service experience
Leadership or supervisory experience preferred
Experience with veterinary software systems preferred