Melco Resorts & Entertainment is seeking a Senior Attendant for Front Operations in Macau, responsible for delivering exceptional customer service during check-in and check-out processes. The ideal candidate should have experience in a hospitality role, with strong communication skills and knowledge of hotel operations
Job Summary
Senior Front Operations Attendant is responsible for delivering a quality customer service experience through providing check-in, check-out and related services to guests and visitors to hotel in accordance with established service standards.
Perform check-in and check-out processes utilizing established systems and procedures including appropriately allocating rooms to guests, escorting guests to room and confirming and executing account payment.
Maintain current product knowledge of events and facilities of hotel including Casino, Food & Beverage and Entertainment to ensure guests receive accurate, timely information and advice.
Matching Summary
Match Score: 85
Melco Resorts & Entertainment is seeking a Senior Attendant for Front Operations in Macau, responsible for delivering exceptional customer service during check-in and check-out processes. The ideal candidate should have experience in a hospitality role, with strong communication skills and knowledge of hotel operations.
Skills & Requirements
Must-have
check-in and check-out processes
product knowledge of hotel facilities
exceptional customer service
resolution of guest issues
adhere to company policies
Nice-to-have
assist supervisor with team performance
inform guests of safety deposit box facilities
Key Requirements
1 year working experience in Front Office / Bell / Concierge / Reservations role in a five-star hotel
High school diploma or equivalent hospitality training
Good command in both written and spoken Cantonese / Mandarin / English
Understanding of Hotel Property Management System (preferably Opera)
Able to work on flexible shift or on rotation basis