NextGen Healthcare is seeking a Client Success Manager II to enhance client satisfaction and retention for a portfolio of enterprise clients. The role involves collaboration with stakeholders, management of client relationships, and strategic oversight to ensure client success and revenue growth
Job Summary
The Client Success Manager II serves as an advocate responsible for overall satisfaction and retention of enterprise clients.
This role requires managing a portfolio of Mid-Market and Enterprise clients while acting as a trusted advisor to C-suite leaders and physician champions.
Success in this position involves utilizing client utilization data to identify adoption improvements and ensuring full value realization from NextGen solutions.
Matching Summary
Match Score: 85
NextGen Healthcare is seeking a Client Success Manager II to enhance client satisfaction and retention for a portfolio of enterprise clients. The role involves collaboration with stakeholders, management of client relationships, and strategic oversight to ensure client success and revenue growth.
Skills & Requirements
Must-have
8 years account management experience
6 years Healthcare IT vendor experience
6 years ambulatory or health system experience
6 years NextGen experience
Enterprise software systems management
Nice-to-have
Strong change management skills
Executive-level presentation skills
Advanced critical thinking abilities
Proactive problem-solving mindset
Cross-functional collaboration expertise
Key Requirements
Bachelor's degree in business or healthcare administration
8 years' experience in account management or sales
6 years' Healthcare Information Technology vendor experience
6 years' Healthcare experience in ambulatory or health system