Bilingual Contact Center Rep Iv, Life And Health

TD

Laval, Quebec, Canada
Base: 49,050 - 73,600 cad; bonus/equity: not speci...
Bilingual customer support
Advanced financial product knowledge
Customer service excellence
TD is committed to providing fair and equitable compensation opportunities and growth through skill development for all colleagues

Job Summary

  • TD is committed to providing fair and equitable compensation opportunities and growth through skill development for all colleagues.
  • The role involves delivering courteous, efficient, and professional bilingual customer service while offering advanced financial advice and identifying cross-sell opportunities.
  • TD fosters a respectful workplace that values diverse perspectives and supports career development through mentoring, training, and performance management.

Matching Summary

TD is committed to providing fair and equitable compensation opportunities and growth through skill development for all colleagues.

Salary

Base: 49,050 - 73,600 CAD; Bonus/Equity: Not specified; Benefits: Health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts

Skills & Requirements

Must-have

  • Bilingual customer support
  • Advanced financial product knowledge
  • Customer service excellence
  • Risk management and compliance
  • Cross-selling financial products
  • Complex transaction handling

Nice-to-have

  • Team collaboration and knowledge sharing
  • Continuous skill development
  • Positive and equitable work environment
  • Client relationship building
  • Process improvement participation

Key Requirements

  • Undergraduate degree or 2+ years relevant experience
  • Specialized expertise in financial products
  • Bilingual proficiency (French and another language)
  • Relevant accreditations and/or licenses as required
  • Experience in risk and regulatory compliance

Work Rights

Not specified

Tailored Resume

Cover Letter