The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, identifying growth opportunities, and managing renewals
Job Summary
The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, identifying growth opportunities, and managing renewals.
Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing trust, tools, and support for long-term employee growth.
The role includes managing 50-60 enterprise accounts, partnering closely with Sales, Services, and Product teams, and executing a flexible work approach combining remote and in-person time.
Matching Summary
The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, identifying growth opportunities, and managing renewals.
Salary
Base: $90,300 - $160,400 USD; Bonus/Equity: Eligible for bonus plan and stock grants; Benefits: Comprehensive benefits available
Skills & Requirements
Must-have
Customer Success Management
SaaS solution support
CRM usage such as Salesforce
Account management and strategic planning
Change management practices
Renewals and contract negotiation
Nice-to-have
Executive presence and communication
Influencing and revenue management skills
Critical thinking and pricing strategy
Managing ambiguity in complex environments
Strategic customer interactions
Collaboration across corporate functions
Flexible work environment
Key Requirements
3+ years as Customer Success Manager
2+ years experience with change management
2+ years using CRM and customer success tools
3+ years proven executive-level relationship building