Engineering degree in electronics or computer engineering
Experience in manufacturing, quality, design, and reliability
Knowledge of customer product design and experience
The role focuses on Design for Serviceability (DFS) to directly impact the customer experience regarding Dyson's service proposition across haircare, environmental, and floor care products
Job Summary
The role focuses on Design for Serviceability (DFS) to directly impact the customer experience regarding Dyson's service proposition across haircare, environmental, and floor care products.
Engineers must coordinate with Customer Service stakeholders to define repair processes, parts definitions, and training requirements while balancing cost and customer satisfaction.
The position requires executing accurate reporting on service requirement implementation and protecting sustainability principles throughout the product development lifecycle.
Matching Summary
The role focuses on Design for Serviceability (DFS) to directly impact the customer experience regarding Dyson's service proposition across haircare, environmental, and floor care products.
Skills & Requirements
Must-have
Engineering degree in Electronics or Computer Engineering
Experience in manufacturing, quality, design, and reliability
Knowledge of customer product design and experience
Ability to perform FMEA and technical analysis
Strong interpersonal skills to influence global stakeholders
Nice-to-have
Prior Field Engineer or Technical Service experience