Call Center Supervisor – Insurance Operations

DXC Technology

United States
Hybrid
3-5 years customer service experience
Bachelor's degree in business or finance
Strong leadership and coaching skills
DXC Technology is seeking an experienced Call Center Supervisor to lead a team in insurance operations, focusing on service excellence and regulatory compliance. The role requires a strong background in customer service and leadership within the financial services sector

Job Summary

  • This role is responsible for leading a team of Customer Service Representatives to deliver exceptional support in insurance and financial services operations.
  • The supervisor must ensure strict adherence to regulatory standards including FINRA guidelines and internal audit requirements.
  • DXC Technology offers a fully remote work environment within the United States with flexibility to support different time zones.

Matching Summary

Match Score: 85

DXC Technology is seeking an experienced Call Center Supervisor to lead a team in insurance operations, focusing on service excellence and regulatory compliance. The role requires a strong background in customer service and leadership within the financial services sector.

Skills & Requirements

Must-have

  • 3-5 years customer service experience
  • Bachelor's degree in Business or Finance
  • Strong leadership and coaching skills
  • Knowledge of financial services regulations
  • Proficiency with CRM systems

Nice-to-have

  • Active FINRA licenses (Series 6/7)
  • Experience in regulated financial environment
  • Ability to manage multiple priorities
  • Cross-functional collaboration skills

Key Requirements

  • Bachelor's degree required
  • 3-5 years relevant experience
  • FINRA licenses preferred
  • US work authorization required

Work Rights

Must be authorized to work in the US

Tailored Resume

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