Sr. Client Care Representative - French Bilingual

SunLife

Taguig City, Philippines
Fluency in english and french
Inbound call center experience
Handle 3 concurrent chat sessions
You will be encouraged, empowered and challenged to be your best self while working with dynamic colleagues who are experts in their fields

Job Summary

  • You will be encouraged, empowered and challenged to be your best self while working with dynamic colleagues who are experts in their fields.
  • This role is accountable for resolving telephone inquiries in English and French to enhance customer relationships and build loyalty.
  • You will contribute to a positive, friendly, and motivated team environment while adapting to changing business needs and working night shifts.

Matching Summary

You will be encouraged, empowered and challenged to be your best self while working with dynamic colleagues who are experts in their fields.

Skills & Requirements

Must-have

  • Fluency in English and French
  • Inbound call center experience
  • Handle 3 concurrent chat sessions
  • Proficient Windows knowledge
  • Customer service skills
  • Night shift availability
  • Fast paced environment multitasking

Nice-to-have

  • Empathy and emotional control
  • Positive attitude and teamwork
  • Adaptability to change
  • Strong documentation and follow up
  • Ability to promote products and services

Key Requirements

  • Minimum 1 year inbound call center experience
  • Previous BPO experience in Healthcare/Insurance preferred
  • Fluency in English and French speaking and writing
  • Writing speed of 25 words per minute with 95% accuracy
  • Ability to work overtime during peak periods
  • Ability to work night shifts

Work Rights

Not specified

Tailored Resume

Cover Letter