Field Service Engineer I-ann Arbor, Dearborn, Pontiac, Mi
Olympus Corporation of the Americas
Ann Arbor, Michigan, US
On-site
Customer satisfaction
Technical support
Electromechanical products
The Field Service Engineer (FSE) services and maintains all product lines for Olympus America medical products, providing expert level technical support to assigned equipment
Job Summary
The Field Service Engineer (FSE) services and maintains all product lines for Olympus America medical products, providing expert level technical support to assigned equipment.
Job duties include establishing and maintaining customer satisfaction, training customers on product operation, performing installations and troubleshooting, and providing feedback for service improvements.
Olympus offers a holistic employee experience with competitive salaries, comprehensive medical benefits, generous paid time off, and opportunities for learning and development.
Matching Summary
The Field Service Engineer (FSE) services and maintains all product lines for Olympus America medical products, providing expert level technical support to assigned equipment.
Skills & Requirements
Must-have
customer satisfaction
technical support
electromechanical products
microprocessor-based products
Microsoft Office tools
customer service skills
Nice-to-have
patient care
positive working environment
employee centric mindset
connected culture
Key Requirements
Associate degree in electronics, computer science or related technical discipline or four plus years of equivalent experience
Minimum one to three years as a Field Service Engineer
Valid U.S. Driver’s License
Ability to travel overnight (>40%)
CompTIA Net+ or CompTIA A+ or other similar industry recognized certification is preferred