Registration Lead Coordinator - James Outpatient Registration
The Ohio State University
Columbus, Ohio, US
Integrated health information systems
Telecommunication technology
Customer service skills
This position ensures access to OSUMC physicians and services and coordinates and supports the functions of integrated access services as well as ensures proper data collection/support for an accurate bill
Job Summary
This position ensures access to OSUMC physicians and services and coordinates and supports the functions of integrated access services as well as ensures proper data collection/support for an accurate bill.
The Lead is an expert in product or service line area (i.e. physician appt. scheduling, OR/admission, radiology outpatient procedures, full service cardiology scheduling).
Uses integrated health information systems and telecommunication technology and customer service skills to facilitate customer interactions such that the customer experiences the Medical Center and its entities as an accessible, coordinated and seamless entity.
Matching Summary
This position ensures access to OSUMC physicians and services and coordinates and supports the functions of integrated access services as well as ensures proper data collection/support for an accurate bill.
Skills & Requirements
Must-have
integrated health information systems
telecommunication technology
customer service skills
accurate bill collection
product line knowledge expert
Nice-to-have
culture of cooperation
enthusiasm and mutual respect
self-directed manner
highest level of customer service
Key Requirements
High School Diploma or GED
4 years of relevant experience
6 or more years of relevant experience preferred
Bachelor’s Degree preferred or equivalent
Medical terminology, ICD-9 diagnosis coding and third party reimbursement experience a plus
Demonstrated ability to work in multiple Databases