Member Outreach Specialist, D2me

Devoted Health

Remote, United States
Base: $19-$22 ph; bonus/equity: quarterly bonuses ...
Fully remote
High-volume customer service experience
Empathetic communication skills
Flexible schedule availability
Devoted Health is seeking a Member Outreach Specialist to enhance member engagement and education within the healthcare system. The role involves conducting calls to connect members with clinical services and resolve inquiries, all while fostering a supportive environment. This fully remote position offers competitive pay and a comprehensive benefits package

Job Summary

  • The role involves conducting over 70 outbound calls daily to educate members on clinical programs and break down complex healthcare information into actionable steps.
  • Employees receive a comprehensive 4-week training program consisting of two weeks of virtual classroom instruction followed by two weeks of nesting support.
  • The position offers competitive pay ranging from $19 to $22 per hour along with quarterly bonuses, 4 weeks of PTO, and generous medical, dental, and vision plans.

Matching Summary

Match Score: 75

Devoted Health is seeking a Member Outreach Specialist to enhance member engagement and education within the healthcare system. The role involves conducting calls to connect members with clinical services and resolve inquiries, all while fostering a supportive environment. This fully remote position offers competitive pay and a comprehensive benefits package.

Salary

Base: $19-$22 per hour; Bonus/Equity: Quarterly bonuses eligible; Benefits: Medical, dental, vision, 401k, 4 weeks PTO, mobile stipend

Skills & Requirements

Must-have

  • High-volume customer service experience
  • Empathetic communication skills
  • Flexible schedule availability
  • Data-driven needs assessment
  • Digital platform proficiency

Nice-to-have

  • Health insurance background
  • Medicare Advantage knowledge
  • Medical terminology familiarity
  • Bilingual English/Spanish fluency
  • Fast-paced environment adaptability

Key Requirements

  • 1+ years in high-volume customer-serving role
  • Professional fluency in English and Spanish (if bilingual)
  • Ability to work flexible hours Monday-Friday 8AM-8PM ET

Work Rights

Not specified

Tailored Resume

Cover Letter