Contact Center Representative (temp To Hire)

Aqua America Inc

Kankakee, IL, US
Base: $18ph; bonus/equity: not specified; benefits...
Handle inbound customer calls
Resolve billing and service inquiries
Document customer interactions
The Contact Center Representative serves as the first point of contact for customers, delivering personalized support with a focus on one‑call resolution

Job Summary

  • The Contact Center Representative serves as the first point of contact for customers, delivering personalized support with a focus on one‑call resolution.
  • We provide thorough training to support your success.
  • Upon conversion to full time employment, Aqua provides a wide-ranging benefits package including medical, prescription, dental and vision coverage, paid time off, 401(k), Employee Stock Purchase Plan, life insurance, voluntary benefits, as well as health and wellness programs.

Matching Summary

The Contact Center Representative serves as the first point of contact for customers, delivering personalized support with a focus on one‑call resolution.

Salary

Base: $18/hour; Bonus/Equity: Not specified; Benefits: Medical, prescription, dental, vision, PTO, 401(k), ESPP, life insurance, wellness programs

Skills & Requirements

Must-have

  • Handle inbound customer calls
  • Resolve billing and service inquiries
  • Document customer interactions
  • Communicate clearly and professionally
  • Work under pressure

Nice-to-have

  • Empathetic customer experiences
  • Solution-oriented professionals
  • Collaborative team culture
  • Proactive communication

Key Requirements

  • High school diploma or equivalency
  • Two years customer service experience
  • Available for scheduled shifts
  • Proficiency in Microsoft Outlook

Work Rights

Not specified

Tailored Resume

Cover Letter