Base: $100,000 - $113,000 usd; bonus/equity: not s...
On-site
Lead helpdesk agents
Monitor performance metrics
Oversee real-time case management
LG Electronics is seeking a Field Services Operations Support Manager to oversee operational support for their field service network in Huntsville, AL. The role requires strong leadership capabilities, analytical skills, and a focus on process optimization to enhance service delivery and customer satisfaction
Job Summary
Lead and mentor a team of 50 helpdesk agents who support field technicians and authorized service centers in repairing LG appliances and electronics.
Evaluate existing workflows to identify inefficiencies and implement data-driven solutions that improve productivity and service quality.
We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.
Matching Summary
Match Score: 85
LG Electronics is seeking a Field Services Operations Support Manager to oversee operational support for their field service network in Huntsville, AL. The role requires strong leadership capabilities, analytical skills, and a focus on process optimization to enhance service delivery and customer satisfaction.