This role serves as the primary front-line contact for employee inquiries regarding benefits programs and policies across the US and Canada
Job Summary
This role serves as the primary front-line contact for employee inquiries regarding benefits programs and policies across the US and Canada.
The successful candidate will coordinate benefits activities throughout the employee life cycle, ensuring accurate execution on HR platforms like Workday.
Candidates must demonstrate the ability to work independently while managing high-volume inquiries via phone, chat, and email within strict SLAs.
Matching Summary
This role serves as the primary front-line contact for employee inquiries regarding benefits programs and policies across the US and Canada.
Skills & Requirements
Must-have
Benefits program administration experience
Tier 1 and Tier 2 support triaging
Workday and ServiceNow system proficiency
Night shift availability for North America
High volume customer service delivery
Nice-to-have
Mentoring junior advisors capability
Critical thinking and problem solving
Fast paced environment adaptability
Strong verbal and written communication
Key Requirements
Bachelor's degree preferred
2+ years professional HR or related experience
Experience handling sensitive employment information