Customer Service Operations Manager

Yomojo

Pasig City, Philippines
Hybrid
Customer service operations
Team leadership and development
Workforce management and scheduling
Yomojo is seeking a Customer Service Operations Manager to lead their customer service teams, focusing on delivering exceptional experiences and operational excellence. The ideal candidate will have extensive experience in customer service leadership and workforce management, with a commitment to continuous improvement and team development

Job Summary

  • The Customer Service Operations Manager owns the end‑to‑end performance of Yomojo’s customer service function—leading people, processes, and platforms to deliver exceptional customer experiences.
  • This role blends strategic leadership with data‑driven execution to ensure operational excellence, regulatory compliance, and consistently high service standards across retail and wholesale operations.
  • As a catalyst for continuous improvement, the role champions smarter workflows, reduced risk, and operational innovation—building high‑performing teams, strengthening collaboration across the business, and enabling scalable growth through outstanding service delivery.

Matching Summary

Match Score: 85

Yomojo is seeking a Customer Service Operations Manager to lead their customer service teams, focusing on delivering exceptional experiences and operational excellence. The ideal candidate will have extensive experience in customer service leadership and workforce management, with a commitment to continuous improvement and team development.

Skills & Requirements

Must-have

  • Customer service operations
  • Team leadership and development
  • Workforce management and scheduling
  • Customer experience ownership
  • Operational oversight and compliance
  • Process and technology improvements
  • Strategic planning and reporting

Nice-to-have

  • Agile team environment
  • Continuous improvement culture
  • Customer-centric approach
  • Innovation and impact

Key Requirements

  • Minimum 10 years in customer service
  • At least 5 years in a leadership role
  • Experience in scheduling, resource optimisation, and workload forecasting
  • Familiarity with Australian telecommunications laws

Work Rights

Not specified

Tailored Resume

Cover Letter