Customer Interactions Channel Integration Lead

SANTANDER CONSUMER BANK S.p.A

Madrid, Spain
On-site
Customer interaction strategy
Channel integration roadmaps
Use case industrialization
Santander Consumer Bank is seeking a Customer Interactions Channel Integration Lead in Madrid to drive a customer-centric transformation through innovation and strategic execution. The ideal candidate will possess over 10 years of experience in customer interactions or business transformation within the financial services sector, with strong skills in strategy execution and stakeholder management

Job Summary

  • Translate global CI strategy and community insights into concrete, actionable use cases, defining business requirements and success criteria.
  • Influence the evolution of customer interaction channels by embedding CI capabilities into their roadmaps and ensuring consistent integration.
  • Drive the industrialization of global CI use cases, coordinating rollout across geographies and monitoring implementation progress.

Matching Summary

Match Score: 85

Santander Consumer Bank is seeking a Customer Interactions Channel Integration Lead in Madrid to drive a customer-centric transformation through innovation and strategic execution. The ideal candidate will possess over 10 years of experience in customer interactions or business transformation within the financial services sector, with strong skills in strategy execution and stakeholder management.

Skills & Requirements

Must-have

  • customer interaction strategy
  • channel integration roadmaps
  • use case industrialization
  • pipeline prioritization
  • cross-domain representation

Nice-to-have

  • customer-centric transformation
  • technology-driven organization
  • bold thinking and innovation
  • risk management culture

Key Requirements

  • +10 years experience in financial services
  • Translate strategy into execution
  • Fluent in English and Spanish

Work Rights

Not specified

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