Senior Swat Support Engineer (10am To 7pm Schedule)
Creative Tokyo
Costa Rica, Costa Rica
Fully remote
Troubleshoot integration performance
Troubleshoot network connectivity
Xml and rest web service requests
The SWAT Support Team focuses on responding to customer-reported issues and proactively identifying potential future performance issues
Job Summary
The SWAT Support Team focuses on responding to customer-reported issues and proactively identifying potential future performance issues.
As a SWAT Support Analyst, you will diagnose and troubleshoot highly technical software issues, report defects, and collaborate with stakeholders through resolution.
The company offers a flexible work approach combining in-person and remote work, with at least half of the time spent in the office or with customers each quarter.
Matching Summary
The SWAT Support Team focuses on responding to customer-reported issues and proactively identifying potential future performance issues.
Skills & Requirements
Must-have
troubleshoot integration performance
troubleshoot network connectivity
XML and REST web service requests
Splunk and Kibana usage
log issues to development
24x7 global coverage plan
Nice-to-have
sun-drenched optimism and drive
curious minds and courageous collaborators
empathy and shared enthusiasm
Workday Support role experience
Key Requirements
2+ years experience with HCM, Payroll, or Financials ERP