Customer Representative Associate Ii -hs

Maine State Police

Calais, ME, US
Base: $17.30 - $24.91 ph; bonus/equity: not specif...
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Quality customer service principles
Independent decision-making on processes
Phone communication with clients
** The Maine State Police is seeking a Customer Representative Associate II-HS in Calais, ME, to provide essential customer service support related to eligibility applications for health and social services. The role involves assisting clients with inquiries, documenting case records, and ensuring compliance with state policies. **

Matching Summary

Match Score: 75

** The Maine State Police is seeking a Customer Representative Associate II-HS in Calais, ME, to provide essential customer service support related to eligibility applications for health and social services. The role involves assisting clients with inquiries, documenting case records, and ensuring compliance with state policies. **

Salary

Base: $17.30 - $24.91 per hour; Bonus/Equity: Not specified; Benefits: State pays 85%-100% of employee-only health premiums; 14.11% retirement contribution

Skills & Requirements

Must-have

  • quality customer service principles
  • independent decision-making on processes
  • phone communication with clients
  • data entry and documentation
  • compliance with security protocols

Nice-to-have

  • passion for public service
  • experience with social services
  • ability to handle emergency trends

Key Requirements

  • Training or experience in office administrative support
  • Competency in applying customer service principles
  • Ability to use independent decision-making
  • Cover letter rating skills as expert/skilled/novice

Work Rights

Not specified

Tailored Resume

Cover Letter