Client Experience And Success Manager

TSYS

Fortitude Valley, Australia
Base: $120,000 - 125,000 py; bonus/equity: perform...
Hybrid
Client experience management
Team leadership and development
Client engagement strategies
Global Payments is a leading payments technology company serving millions of customers worldwide with best-in-class solutions and a commitment to diversity, equity, and inclusion

Job Summary

  • Global Payments is a leading payments technology company serving millions of customers worldwide with best-in-class solutions and a commitment to diversity, equity, and inclusion.
  • The Client Experience & Success Manager will lead a team focused on reducing client attrition, improving processes, and driving client success through proactive engagement and collaboration.
  • The role offers flexible work arrangements, extensive parental leave, wellness programs, professional development opportunities, and participation in an Employee Stock Purchase Plan.

Matching Summary

Global Payments is a leading payments technology company serving millions of customers worldwide with best-in-class solutions and a commitment to diversity, equity, and inclusion.

Salary

Base: $120,000 - 125,000 per annum; Bonus/Equity: performance bonus; Benefits: superannuation, flexible work, parental leave, wellness programs

Skills & Requirements

Must-have

  • Client experience management
  • Team leadership and development
  • Client engagement strategies
  • Process improvement and efficiency
  • Escalation management
  • Revenue retention strategies
  • Analytical and multitasking abilities

Nice-to-have

  • Knowledge of integrated payments
  • Familiarity with PCI-DSS standards
  • Credit card processing experience
  • Account management experience
  • Sales experience
  • Passion for client success
  • Strong communication skills

Key Requirements

  • 5+ years customer service or client success experience
  • 5+ years supervisory experience
  • Proficiency in Excel
  • Ability to learn new technologies quickly
  • Experience in account management or sales preferred

Work Rights

Not specified

Tailored Resume

Cover Letter