Troubleshoot windows apple networking mobile telephony
Service desk call center environment experience
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Chevrolet Of South Anchorage is seeking an ITS Sr Technology Support Specialist to provide advanced technical support for its retail automotive stores across Florida. The role involves troubleshooting hardware and software issues, managing major incidents, and enhancing operational processes, with a competitive salary and comprehensive benefits.
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Job Summary
This position is responsible for providing quality technical support and customer service to all customers of the organization with frequent communication across senior executive personnel and vendors.
The role involves troubleshooting hardware, software, networking, mobile, and telephony issues while serving as an escalation point for VIP support in a service desk environment.
Candidates will be expected to innovate and apply skills to improve work processes, streamline department efficiency, and mentor team members while leading by example.
Matching Summary
Match Score: 75
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Chevrolet Of South Anchorage is seeking an ITS Sr Technology Support Specialist to provide advanced technical support for its retail automotive stores across Florida. The role involves troubleshooting hardware and software issues, managing major incidents, and enhancing operational processes, with a competitive salary and comprehensive benefits.
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Salary
Base: $70,000-$105,000 annually; Starting pay anticipated at $70,000-80,000; Benefits: Medical, Dental, Vision, 401(k), PTO, Employee Stock Purchase Plan
Skills & Requirements
Must-have
8+ years of IT support experience
Troubleshoot Windows Apple networking mobile telephony
Service Desk Call Center environment experience
Manage Major Incidents and escalations
Create maintain documentation for processes
Nice-to-have
Retail automotive or OEM hardware software experience
ITIL certification preferred
Bachelor's degree in IT or related field
Ability to innovate and apply automation skills
Willingness to travel including international assignments
Key Requirements
8+ years of IT support experience
Understanding of ITIL Service Management principles