Workforce Scheduler

Western Union

Vilnius, Lithuania
Base: 2,125 – 3,116 eur gross monthly; bonus/equit...
Hybrid
Workload forecasting
Staff capacity planning
Scheduling
You will be part of the Global Workforce Management team, responsible for workload forecasting, staff capacity planning, scheduling and real-time performance monitoring

Job Summary

  • You will be part of the Global Workforce Management team, responsible for workload forecasting, staff capacity planning, scheduling and real-time performance monitoring.
  • The on-target earnings range is 2,125 – 3,116 EUR gross monthly, which includes a base salary and short-term and long-term incentives.
  • Western Union values in-person collaboration, problem solving, and ideation whenever possible, with an expectation to work from the office a minimum of three days a week.

Matching Summary

You will be part of the Global Workforce Management team, responsible for workload forecasting, staff capacity planning, scheduling and real-time performance monitoring.

Salary

Base: 2,125 – 3,116 EUR gross monthly; Bonus/Equity: short-term and long-term incentives; Benefits: multiple health insurance options, accident and life insurance, additional days off, discounts, fitness facilities, volunteering activities, referral program

Skills & Requirements

Must-have

  • Workload forecasting
  • Staff capacity planning
  • Scheduling
  • Real-time performance monitoring
  • MS Excel skills
  • Analytical skills
  • Communication skills

Nice-to-have

  • Globally diverse organization
  • In-person collaboration
  • Problem solving
  • Ideation
  • Thrive in inclusive culture

Key Requirements

  • Call center or Operations experience preferred
  • Ability to multi-task
  • Work with minimum supervision

Work Rights

Not specified

Tailored Resume

Cover Letter