Reservation Agent

Four Seasons Hotels Ltd

Capture sales from incoming reservations calls
Process internal reservation forms accurately
Handle guest complaints per policy
The role involves capturing sales from incoming reservation calls and coordinating all reservation details

Job Summary

  • The role involves capturing sales from incoming reservation calls and coordinating all reservation details.
  • Employees are expected to handle guest complaints in accordance with Four Seasons policy while maintaining high service standards.
  • The position requires running daily reports and monitoring front desk reservations to address recurring issues proactively.

Matching Summary

The role involves capturing sales from incoming reservation calls and coordinating all reservation details.

Skills & Requirements

Must-have

  • Capture sales from incoming reservations calls
  • Process internal reservation forms accurately
  • Handle guest complaints per policy
  • Run daily operational reports
  • Confirm non-guaranteed reservations

Nice-to-have

  • Commitment to luxury with genuine heart
  • Ability to work harmoniously with co-workers
  • Experience with VIP guest handling
  • Strong attention to detail for special requests

Work Rights

Not specified

Tailored Resume

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