Bilingual Payment Reminder Services Representative

Swbc Foundation

San Antonio, TX, United States
On-site
Inbound/outbound calling
Negotiate past due payments
Resolve delinquent accounts
This role is a great opportunity to utilize your customer service knowledge with a softer collection approach when speaking to the customers

Job Summary

  • This role is a great opportunity to utilize your customer service knowledge with a softer collection approach when speaking to the customers.
  • Through inbound/out-bound calling, collects past due payments and/or payment arrangements to resolve delinquent accounts.
  • SWBC offers a competitive overall compensation package, work/life balance, and career enhancement and growth opportunities.

Matching Summary

This role is a great opportunity to utilize your customer service knowledge with a softer collection approach when speaking to the customers.

Skills & Requirements

Must-have

  • Inbound/outbound calling
  • Negotiate past due payments
  • Resolve delinquent accounts
  • Adherence to regulations
  • Process electronic payments
  • Document conversations

Nice-to-have

  • Softer collection approach
  • Customer assistance with payments
  • Client and borrower satisfaction

Key Requirements

  • High School Diploma or equivalency
  • Excellent communication skills
  • Working knowledge of personal computers
  • Call Center experience preferred
  • Bilingual preferred
  • Able to prioritize multiple tasks
  • Able to sit for long periods
  • Able to stoop, kneel, and lift 10-20 lbs
  • Able to type a minimum of 35 wpm

Work Rights

Not specified

Tailored Resume

Cover Letter